Q: We are having a hard time keeping Ambassadors motivated to actually follow through on hosting and filling a Point of Entry Event with ten or more people. We only have three active Ambassadors. What advice do you have for us?
Melanie in Texas
A: An Ambassador is someone who has attended a Point of Entry Event, believes in your work, and accepts a short-term volunteer assignment to host and fill a private Point of Entry Event with ten or more guests in the next two to three months.
The key to making your Ambassador program successful starts with the personal invitation they received from their friend to attend the initial Point of Entry. Their friend who is hosting the event (for example, a friend from their book club) tells them that they are serving as an Ambassador by hosting a private one-hour tour of an organization they love, to give them a first-hand experience of the work of the organization. They will not be asked for money at the event and they will receive one follow-up call from someone at the organization to get their feedback and to see if they might like to serve as an Ambassador by hosting and filling a subsequent Point of Entry with their own group of ten or more.
At the Point of Entry, the Ambassador welcomes everyone from the book club, shares why they are so committed to the organization, introduces the Visionary Leader. The person who will be making the Follow-Up Calls has a speaking role during the Point of Entry, sharing their personal connection to the work of the organization, and perhaps serving as the tour guide.
It is very important that the person making the follow-up calls be someone who enjoys talking with people on the phone and is good at building relationships. Their goal should be to identify one new Ambassador from the follow-up calls to the ten or more guests who attend each Point of Entry Event.
When someone tells them that they would like to become an Ambassador, the person making the follow-up calls must be sure to talk through three things: who do they plan to invite, when and where would they like to have the Point of Entry event. Make sure the potential Ambassador can visualize this event in detail before hanging up the phone! Let them know you they will be receiving ongoing support from your (volunteer) Ambassador Manager—someone who has been a successful Ambassador themselves. Tell them the name of that person and to expect a phone call in the next day or two.
The Ambassador Manager must keep in touch weekly or every other week until the big day! They should also work with t each Ambassador to identify in advance one or two of their guests who might want to become an Ambassador after they learn more about your organization.